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There’s good news and there’s bad news when it comes to getting scammed by an AirBNB host. Recently, I reserved a studio for two nights somewhere in South Florida. I won’t say specifically where, but let’s just say it was a beach community somewhere in Broward County. The total for the 2-night stay was just under $200. Upon reserving the room, everything seemed pretty normal. I received a confirmation and was expecting some kind of an email/text with check-in information later on. Right around the expected time, I was hit with a monstrously-long message from AirBNB from the host. It included a series of house rules with accompanying fines next to the violations. The costs ranged from hundreds to thousands of dollars. Mind you, none of these house rules were anywhere on the original listing. They were only made available after the transaction was made. In any event, I went ahead and checked in.

The room was tiny, but it was clean, nicely decorated and the AC was cold. I was able to enjoy one hot shower. After that, there was no more hot water. Upon reading reviews from other guests, it became apparent that hot water wasn’t included, but I just needed a place to sleep for a couple of nights. Plus it was close to the beach, downtown, and despite the cold showers and the occasional bug or two (it’s Florida), I was ok. The building was pretty cool and it was a last minute thing, so I just went along with it.

On the first night, everything was ok. I spent most of the next day out filming. I returned for a cold shower, changed my clothes, and went for dinner and to watch a game over some beers. When I returned to the studio, I was ready for bed. One thing I liked about the rental was that they had a 10PM quiet curfew (that was on the original listing). That’s pretty cool, although not a requirement for me. The first night was fine, but the second night there were some folks in the hallway and despite telling them to quiet down through the door, they just wouldn’t. I had no idea that all the studios in the building were apparently owned by the host. If I had known that, I would have messaged the host. I threw some shorts on and opened the door. Since I wasn’t wearing a shirt, I stood behind the door, but all that was exposed were my shoulders. It was also clear I was wearing gym shorts that went down past my knees. I asked the people in the hallway as nicely as I could to please go in their studio and let me sleep. They obliged and were apologetic. If I had to guess, I’d say they were maybe a little drunk and didn’t realize how much noise they were making at nearly midnight. It’s also possible they didn’t know anyone was in my room because I watch shows on my iPhone and have Airpods in. Plus my lights were out and they seemed like good people.

The next morning, I had to be out early, so I got up and started packing. I went down downstairs at around 4:30AM to buy a bottle of water from the vending machine. I had just taken another cold shower and had shorts on and may have had a towel over my shoulders or a tank-top. I don’t recall, but there wasn’t a sole out. In fact, there was almost an eerie feeling in the building because except for me moving around, you could hear a pin drop. As soon as I got my water, I got back in the room, finished packing, and called an Uber to take me to Fort Lauderdale Hollywood airport.

The next day, I decided to leave a review. Even though there were a couple bugs and no hot water, the studio was otherwise acceptable. I basically said something like “nice studio, great location near the beach, and thanks for the stay.” Very shortly thereafter, the host left me a review. It said something to the effect of “good overall guest. There was a house rule violation, though.” I responded to the review with “what was the violation?” The host didn’t respond to my public comment. Instead, the nightmare began.

I received word from the AirBNB resolution center that the host was demanding I pay $1,000 for the house rule violation. Yes you read right, ONE THOUSAND DOLLARS. And what rule did I violate? According to the host it was due to “semi-nudity.” The only thing I could think of was telling the noisy people in the hall from behind the door to quiet down. I know they could see my black shorts, but maybe my exposed shoulder from behind the door was “semi nudity?” Give me a break! Or maybe it was when I went downstairs at 4:30AM with either a towel over my shoulders or wearing a tank top? And yes, there were cameras everywhere, though not in the room. Thank God for that, right? Even if I had no shirt on, men in the United States and the Western world that don’t wear a shirt – especially – in a beach styled studio are not nude, semi-nude, any kind of nude. Nonetheless, the accusation was pure crap. Moreover, the long list of housing rules were not legally enforceable or enforceable by AirBNB Terms of Service because they weren’t part of the original listing. They were only made available AFTER the reservation was made/accepted by both parties.

I was a bit concerned that AirBNB would charge my account if I wasn’t paying close attention to the process. The host was relentless. No matter what I responded, she kept responding, keeping the matter open. I told AirBNB I wouldn’t pay her the grand and disputed the house rule and disputed its violation. AirBNB assured me they would NEVER charge my account unless I expressly and explicitly authorized them to. They kept their word, but the host kept trying to shake me down. Each time AirBNB would close the matter, she’d start another one up again. Mind you, the total stay was for less than $200, but here she was trying to get 5x that for an unenforceable rule. Later she tried to get me to pay $300. I told AirBNB she wouldn’t get a cent from me – and she never did. I also told them to let her know I was a practicing attorney and to save herself the trouble of sending me a demand letter. If she wanted to litigate this, I was totally down, and I’d file a countersuit.

The ordeal was so upsetting that I deleted my AirBNB account. In hindsight I regret doing so, but I thought if I kept using it, that that somehow would rescind the request. It didn’t. I lost my account a couple weeks later and started a new one. And that’s fine. Even though I had a very bad experience with this AirBNB Host Scammer, I chalked it up to the ups-and-downs of being a travel vlogger.

Also, although I looked high and low on the net and YouTube for answers, I didn’t find anything that gave me peace of mind. This scammer put me through the ringer, but in hindsight it was a learning experience. That’s why I’m writing this. If you come across one of these bad apples (in my case a rotten one), don’t panic. AirBNB will take the complaints and try to resolve them, but if you’re 100% in the right – as I was – no amount of messages should get you to pay off a scammer. I didn’t pay her a cent and you shouldn’t pay, either.

In conclusion, while AirBNB is a fantastic service (I’ve used it in Kentucky, Ohio, South Florida, El Salvador, Chile, and Costa Rica) without incident, all it takes is for shady host to potentially ruin your passion for travel. Don’t let that happen. There’s bad people in every walk of life. Don’t let them ruin your day or much less ruin your love of exploring new places and making beautiful memories. Just be careful and never – ever – let yourself get scammed!! And if it happens, take a stand and don’t take a backward step!!

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