Worst Einstein Bros. Bagels? | Sunny Isles Beach
I visited Sunny Isles Beach, Fl on Monday, February 2, 2026, for SightsSoundsFlavors.com, after concluding two videos totaling nearly 40 minutes, I decided to get a cup of coffee and a bagel at Einstein Bros. Bagels. I paid around $8.50 for coffee and a. I tip bagel with cream cheese. I also tipped $1. The cashier was very nice but regretfully informed me that they had no almond milk, oat milk, or soy milk. That’s ok. Sadly, they didn’t have stirrers at the counter, so I mixed in my Splenda with a fork. I wasn’t going to fuss over it.
After I finished my bagel, I wanted to use the restroom. Once I concluded my business, I was shocked to find that the bathroom had no toilet paper. The dispenser was broken, but they didn’t have a roll in there, anywhere. They also didn’t have any paper towels in the dispenser. Further to that, they also didn’t have any hand soap – it was bone dry. The bathroom also looked as if it hadn’t been cleaned in a good while. It was actually pretty gross.
When I ascertained who the manager was, I asked him why the bathroom was in such disregard and why there was no toilet paper, paper towels, or hand soap. He said I should have asked him for those things. I couldn’t believe it. Should those things be there automatically? At that point, the manager rolled his eyes and ignored me. He then proceeded to speak poorly of me in Spanish with the customer to the side. The same customer then lashed out at me and tried to hit me with his car afterwards. They were shocked that I was fluent in Spanish. When I said I would contact corporate, the manager didn’t care one bit.
Interestingly, his staff were very professional and very nice. Why is this person managing this Einstein Bros. Bagels? Sunny Isles Beach is lined up and down with ultra luxurious high rises, it caters to a large tourist population, and the shop is located on an and upcoming plaza. When I pay close to $10 for a cup of coffee and a bagel, I don’t expect to use a fork as a stirrer, use a dirty bathroom with no paper towels, no toilet paper, no hand soap, and on top of that be treated unprofessionally by a manager.
I give Einstein Bros. Bagels one (1) star as I stated on the video. It shouldn’t matter that I have a travel channel and/or that I review restaurants, hotels, bars, and airlines. It’s just a little ironic that this rude, unprofessional manager did it to me. Einstein Bros. Bagels has been in business since the mid 90’s. I remember when they hit the stage and I love their bagels. I always buy them when traveling, as you can find them at many large airports. I won’t hold this experience against them, but they really need to look at this store.
I did notice a homeless couple in the lobby and perhaps there’s homeless population in the area. I don’t know. If that were an issue, the location could use the number pad on the door to control bathroom access; however, that does not give management the green light to leave restrooms looking the way the Einstein Bros. Bagels Sunny Isles Beach location does. That’s bad customer service. It’s a 1 Star location that should be a 5 Star location.
As I left the location, I walked off the sidewalk to talk to some motorists who waved at my camera. As I prepared to walk back onto the sidewalk, Sunny Isles Kenneth blasted his horn at me. I hadn’t seen him since he left the shop so I had no idea he was in the Mercedes Benz SUV. In fact, when he honked the horn, I had no idea it was him. It was only when he tried to hit me with his car did I notice. Mind you, the GoPro doesn’t zoom in. You can see from the photo that he literally put his car beside my person. This is why I made sure to get his license plate.
As a full-time, licensed, practicing attorney, I could have called the police and pressed charges. A moving, motor vehicle should never be used to intimidate a pedestrian. If you look into the window, you can clearly see his shirt. But what’s more alarming is that you can see him holding the coffee cup with his right hand. That means that when he carried out his reckless stunt, he only had one hand on the wheel. Per an AI search, between 85-90% of the global population are right-handed. If Kenneth was right-handed, then not only did he only have one hand on the wheel, but he had his passive on it, meaning he had even less control of the moving motor vehicle. One wrong step or one slip of the wheel and he could have struck me. That’s not only reckless, but it’s absolutely egregious. He’s very lucky I didn’t press charges and have little interest to file suit against him. He wouldn’t do well in either court. But if you he ever sees it, don’t make my word for it. Ask a few attorneys.
With regard to Einstein Bros. Bagels, please do better.
